FAQ
More questions?
Contact: hello@cooksandpoets.com
Where do you ship?
Shipping Domestic
We ship through our online shop via UPS or Fed-ex ground. If you need something sent express, please email us and we can arrange, just send us an email.
International Shipping
We are now shipping to most countries. If you do not see that option at check out, please email us.
Can I return something?
Returns
We do accept returns of damaged items. Returns must be processed within 7 days of purchase. All returns must include original packaging: any boxes, bags, and other packaging materials. Any images of the damages should be emailed to hello@cooksandpoets.com within 7 days.
How To Return
Contact us immediately, and will provide instructions, and shipping label.
What is the “sample” program?
We created a signature sample program — so our clients can preview our flatware in person — while making a decision. Our flatware is of heirloom quality and it takes careful consideration, it can be a lifetime investment. We stand behind what we offer and want you to see for yourself.
The way it works, is you send an email with your request of which collection you want to preview and create an account on our site with address and details and we will take it from there.
Do you offer the full collection of your flatware designs — serving tools, additional utensils and replacement pieces?
Yes! We offer the entire breath of the collections. It’s merely too much content to have online, so the best way forward is to inquire directly about what you are looking for and we will send you the specs for the items and lead times.