FAQ

What is the ​“sample” program? 

We created a signa­ture sample program — so our clients can preview our flat­ware in person — while making a deci­sion. Our flat­ware is of heir­loom quality and it takes careful consid­er­a­tion, it can be a life­time invest­ment. We stand behind what we offer and want you to see for yourself. 

The way it works, is you send an email with your request of which collec­tion you want to preview and create an account on our site with address and details and we will take it from there. 

Do you offer the full collec­tion of your flat­ware designs — serving tools, addi­tional uten­sils and replacement pieces? 

Yes! We offer the entire breath of the collec­tions. It’s merely too much content to have online, so the best way forward is to inquire directly about what you are looking for and we will send you the specs for the items and lead times. 

Can I return something?

We do accept returns, but return requests must be made within 24 hours after package received, and unused. If item is damaged, images of the damages should be emailed to hello@​cooksandpoets.​com within 24 hours of receipt. All returns must include orig­i­nal pack­ag­ing: any boxes, bags, and other pack­ag­ing mate­ri­als.
 

How To Return

Contact us imme­di­ately via email hello@​cooksandpoets.​com, and will provide instruc­tions and ship­ping label.