FAQ’s
What type of payments do you accept?
We accept MasterCard, VISA, and American Express for online orders, custom and phone orders can be paid with credit card, ACH or wire.
What is the best way to order Kvadrat textiles?
You can send an inquiry directly from product page, if you need pricing or samples. We ship Kvadrat all over the world, originating from Denmark.
What shipping services do you offer?
We use a number of shipping services to accommodate specific needs. For easily managed items like accessories and small pieces of furniture, we will often use FedEx or UPS. For oversized packed items that exceed the allowable dimensions of FedEx or UPS, we generally suggest one of our white glove delivery services.
Do you offer trade and or contract pricing?
Yes, we have an active contract division for architects, designers, and specifiers working on design projects. Inquire team@cooksandpoets.com
Doe you ship outside of the United States?
Yes we offer international shipping options.
Do you offer the full collection of your designs?
Yes. We offer the entire breath of the collections. It’s merely too much content to have online, so the best way forward is to inquire directly about what you are looking for and we will send you the specs for the items and lead times.
What is the “sample” program?
We created a signature sample program so our clients can preview the flatware in person. We stand behind what we offer and want you to see for yourself. Send an email with your request of which collection you want to preview and we will take it from there.
Can I return something?
We do accept returns, but return requests must be made within 34 hours after package delivery, and unused. If item is damaged, images of the damages should be emailed to team@cooksandpoets.com. We do not accept returns on final sale, or custom orders — unless there are damages.
How To Return
Contact us immediately via phone or text (207) 200‑5427 or email team@cooksandpoets.com, and we will provide instructions.